At Brittany Shop, we aim to deliver your orders quickly, safely, and at the best possible rates. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders for our products, including Shower Faucet Combos, Roman Tub Faucets, and Claw Foot Tub Faucets.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Methods

We work with trusted shipping carriers to ensure safe and timely delivery. Available shipping methods may include:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping
    The available options and rates will be shown at checkout.

3. Estimated Delivery Times

  • Standard Shipping (US): 5–10 business days
  • Expedited Shipping (US): 3–5 business days
  • Express Shipping (US): 1–3 business days
    Delivery times are estimates and may vary based on your location, carrier delays, or other unforeseen circumstances.

4. Shipping Rates

  • Shipping rates are calculated at checkout based on your location, shipping method, and order weight/dimensions.
  • From time to time, we may offer free shipping promotions.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment’s progress. Tracking information may take up to 24 hours to update after shipping.

6. Delivery Issues

We are not responsible for:

  • Delays caused by the shipping carrier
  • Incorrect addresses provided by the customer
  • Lost or stolen packages after confirmed delivery
    If you experience delivery issues, please contact the carrier directly using your tracking number.

7. International Shipping

At this time, we primarily ship within the United States. For international shipping inquiries, please contact us before placing your order to check availability and rates.

8. Damaged or Missing Items

If your order arrives damaged or is missing items:

  1. Contact us within 48 hours of delivery.
  2. Provide photos of the damaged packaging and items.
  3. Our team will assist with replacements, refunds, or claims with the carrier.

9. Contact Us

If you have any questions about shipping, delivery times, or tracking, please reach out:

Brittany Shop
📍 Address: 115 S Mall, Trussville, AL 35173, USA
📧 Email: support@brittanyshop.site
📞 Telephone: +1 938 273 0125