At Brittany Shop, we are committed to providing our customers with high-quality products, including Shower Faucet Combos, Roman Tub Faucets, and Claw Foot Tub Faucets. We stand behind the quality of our products and offer warranties to give you peace of mind with every purchase.

1. Warranty Coverage

All products purchased from Brittany Shop are covered under a limited manufacturer’s warranty against defects in material and workmanship under normal residential use and service.

This warranty covers:

  • Manufacturing defects
  • Material faults
  • Functional issues that occur under normal usage conditions

This warranty does not cover:

  • Damage caused by misuse, abuse, or neglect
  • Improper installation or maintenance
  • Damage due to accidents, fire, flood, or natural disasters
  • Normal wear and tear (scratches, surface aging, etc.)
  • Alterations or modifications to the product

2. Warranty Period

The warranty period begins on the date of purchase and varies by product type:

  • Shower Faucet Combos: Up to 5 years limited warranty
  • Roman Tub Faucets: Up to 5 years limited warranty
  • Claw Foot Tub Faucets: Up to 5 years limited warranty

Please refer to the product listing or packaging for specific warranty periods for each item.

3. Proof of Purchase

To make a warranty claim, you must provide:

  • A valid purchase receipt or order confirmation from Brittany Shop
  • Clear photographs or videos showing the defect or issue

4. How to Make a Warranty Claim

To initiate a warranty claim:

  1. Contact our Customer Support team at support@brittanyshop.site or call +1 938 273 0125.
  2. Provide your order number, proof of purchase, and details of the issue.
  3. Our team will review your claim and may request additional information or photos.

If the claim is approved, we will:

  • Repair the product, or
  • Replace it with the same or equivalent model, or
  • Issue a store credit or refund (at our discretion)

5. Warranty Limitations

  • Warranties apply only to products purchased directly from Brittany Shop.
  • Warranty service is available only within the United States unless otherwise stated.
  • Shipping costs for returning the product to us may be the responsibility of the customer unless the item is found to be defective under warranty.

6. Liability Disclaimer

Our liability is limited to repairing, replacing, or refunding defective products under this warranty. We are not responsible for:

  • Any indirect or consequential damages arising from product use
  • Labor costs for removal or installation of products
  • Damages caused by incorrect plumbing connections or non-professional installation

7. Contact Us

For questions about our warranty policy or to file a claim, please contact:

Brittany Shop
📍 Address: 115 S Mall, Trussville, AL 35173, USA
📧 Email: support@brittanyshop.site
📞 Telephone: +1 938 273 0125