At Brittany Shop, customer satisfaction is our top priority. If you are not completely happy with your purchase of Shower Faucet Combos, Roman Tub Faucets, Claw Foot Tub Faucets, or other products, we’re here to help with our clear and fair return and refund process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, uninstalled, and in its original packaging.
  • The return request must be made within 30 days of the delivery date.
  • Proof of purchase (order confirmation or receipt) is required.

We do not accept returns for:

  • Items damaged due to misuse, improper installation, or neglect
  • Clearance or final sale items (marked as non-returnable at purchase)
  • Customized or special-order products

2. Return Process

To start a return:

  1. Contact our Customer Service team at support@brittanyshop.site or call +1 938 273 0125 within 30 days of receiving your order.
  2. Provide your order number, reason for return, and clear photos (if the item is damaged or defective).
  3. Our team will provide a Return Authorization Number (RAN) and instructions for shipping the item back.

3. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
  • We recommend using a trackable shipping method to ensure safe delivery.
  • Items returned without prior authorization may be refused.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our mistake or a defective product.

5. Exchanges

If you would like to exchange your product for another model or variation:

  • Contact our team within 30 days of delivery.
  • Exchanges are subject to product availability.
  • You may need to cover any price difference and shipping fees.

6. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 48 hours of delivery.
  2. Provide photos of the damaged item and packaging.
  3. We will arrange a replacement, repair, or refund at no extra cost to you.

7. Non-Returnable Items

The following items cannot be returned:

  • Products that have been installed or used
  • Items without original packaging or missing parts
  • Gift cards or downloadable products

8. Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return, please contact:

Brittany Shop
📍 Address: 115 S Mall, Trussville, AL 35173, USA
📧 Email: support@brittanyshop.site
📞 Telephone: +1 938 273 0125